It's All Ours

Return Policy

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Welcome to It's All Ours. We want you to be satisfied with your purchase and the artwork you receive. This Return Policy outlines the procedures and guidelines for returning artwork purchased through our website.

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1. Eligibility for Returns

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• We accept returns for artworks within 14 days from the date of delivery.

• To be eligible for a return, the artwork must be in its original condition, free from damage, alterations, and signs of wear.

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2. How to Initiate a Return

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1. Contact our customer service team at [colin@itsallours.net] within 14 days of receiving the artwork to request a return.

    2. Provide your order number, a description of the artwork, and the reason for the return.

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 3. Return Shipping

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• You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong artwork shipped, damaged item).

• We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the artwork.

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4. Return Process

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• Once we receive the returned artwork and confirm that it meets our eligibility criteria, we will process your refund.

• Refunds will be issued using the original payment method within 5 business days from the date we receive the returned artwork.

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5. Non-Returnable Items

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The following items are not eligible for return:

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• Artwork that is altered, damaged, or shows signs of wear and tear (that was not described or pictured in the original listing)

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6. Exchanges

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We do not offer direct exchanges for returned items. If you wish to exchange an artwork for a different piece, you must initiate a return and place a new order.

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7. Damaged or Incorrect Items

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If you receive a damaged or incorrect artwork, please contact us within 14 days of receipt. We will arrange for a replacement or refund, including return shipping costs, if applicable.

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8. Contact Us

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If you have questions or need assistance with a return, please contact our customer service team at [colin@itsallours.net]

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By purchasing artwork from our website, you acknowledge that you have read and understood our Return Policy and agree to its terms.